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  • Podcast – How to boost subscriber data usage to increase ARPU

    Missed our last webinar? Here´s your chance to listen to the podcast version on the go!


     

     

    About Sicap

    SICAP is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience to make the mobile world more profitable, manageable and secure.
    Founded 20 years ago as a Swisscom spin-off, SICAP now works with 80 mobile operators and MVNOs in 76 countries. Its international team is available worldwide to ensure excellent customer service.
    Today SICAP is part of Lumine Group, a Portfolio of Volaris Group, a subsidiary of Constellation Software Inc, a global multi-billion dollar company based in Canada and listed at the Toronto stock exchange. For more: https://www.sicap.com

    For further information, please contact: info@sicap.com

    Contact: Lara Barboza
    laramaria.barbozadasilva@sicap.com

     

    About Oasis Smart SIM Europe

    Established in 2011, Oasis Smart SIM is a France and Singapore-based company simplifying Telcos, Service Providers and OEMs’ adoption of eSIM by providing a range of GSMA-certified eSIM infrastructures, platforms and services designed to simplify technology. Founded by veterans of the SIM industry with the vision to drive global adoption of eSIMs, Oasis Smart SIM is now a member of the GSMA and TCA (Trusted Connectivity Alliance), ranked by Counterpoint Research as one of the top 10 GSMA-Certified eSIM technology providers in the world..

    Oasis Smart SIM is a subsidiary of Tata Communications Limited, a digital ecosystem enabler powering today’s fast-growing digital economy.

    For further information, please contact: info@oasis-smartsim.com
    Contact: Claire Bryant
    Claire.Bryant@oasis-smartsim.c

  • Oasis smart SIM partners Sicap for seamless eSIM activation in companion devices

    SICAP and Oasis Smart SIM to offer MNOs the latest device entitlement server for IMS services entitlement and seamless eSIM Smartwatch companion device pairing orchestration.

     

     

    February, 22nd 2022, SICAP, a Device Entitlement Server (DES) vendor and an industry leader in device management technology and systems and Oasis Smart SIM, an industry leader in remote eSIM activation technology, announce their partnership to offer a cutting-edge device entitlement service to Mobile Network Operators (MNOs) / Mobile Virtual Network Operators (MVNOs). MNOs will now be able to provide a simplified multi-device interconnection feature to their end consumers, which will become essential as Counterpoint Research states 100% smartwatches are expected to be equipped with eSIM by 2025.

     

    Based on strong interlock, collaboration, and aligned vision of the future, this strategic alliance will enable MNOs to offer a relevant and simplified eSIM activation journey for all types of consumer mobile devices. This will ensure growth of Average Revenue Per User (ARPU) and VoLTE (Voice over LTE) adoption boost for MNOs, along with an increased speed to market. Additionally, users will be able to activate and manage their eSIM-enabled companion devices with just a few clicks.

     

    SICAP’s DES authenticates and manages Internet Multimedia services (IMS) entitlements for consumer mobile devices. It thus provides MNOs and MVNOs with an advanced system for management of next generation services such as VoLTE and VoWiFi (Voice-Over WiFi). Sicap DES is also capable of triggering the eSIM profile download flow on OASIS Smart SIM and they jointly provide a seamless, friction free subscriber experience, thanks to being deeply pre-integrated. The two systems work in tandem to execute the necessary orchestration along with fully over the air communication with the consumer devices involved. With this SICAP DES integrated into Oasis’ Digital Connect Platform with a cloud-native approach, Oasis Smart SIM will further enable MNOs to provide enhanced digital experiences for their eSIM users, faster time-to-market and offer the right level of service reliability and scalability.

     

    Olivier Leroux, CEO and President of Oasis Smart SIM, said “With consumers of today always on-the-go, simplified connectivity for all their devices is a prerequisite. Our partnership with SICAP will help us address this need with Entitlement Service to offer an automated user experience. We believe this will enable our consumers to be better prepared for digital futures where mobile and companion devices without physical SIM cards will become increasingly common.”

     

    Elena Loghin, CEO at SICAP, stated that “Partnering with Oasis Smart SIM is strategic for SICAP. Our entitlement platform, DES, will allow for much faster go-to-market of new VoNR/VoLTE smartphones and smartwatches, coupled with a much broader selection of devices. This will increase subscriber satisfaction and ultimately boost ARPU growth. It’s a win-win situation for all parties.”

     

    The pairing of Oasis Smart SIM’s Digital Connect Platform with SICAP’s Device Entitlement Server will provide MNOs with an end-to-end solution which addresses future needs for a large range of companion devices. Key challenges for MNOs and Communications Service Providers (CSPs) are cost and complexity of integrating eSIM in companion devices. This cloud-native approach with an integrated entitlement server architecture allows frictionless access to technology, without significant upfront costs, making it more about integration than infrastructure.

     

    About Sicap

    SICAP is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience to make the mobile world more profitable, manageable and secure.
    Founded 20 years ago as a Swisscom spin-off, SICAP now works with 80 mobile operators and MVNOs in 76 countries. Its international team is available worldwide to ensure excellent customer service.
    Today SICAP is part of Lumine Group, a Portfolio of Volaris Group, a subsidiary of Constellation Software Inc, a global multi-billion dollar company based in Canada and listed at the Toronto stock exchange. For more: https://www.sicap.com

    For further information, please contact: info@sicap.com

    Contact: Lara Barboza
    laramaria.barbozadasilva@sicap.com

     

    About Oasis Smart SIM Europe

    Established in 2011, Oasis Smart SIM is a France and Singapore-based company simplifying Telcos, Service Providers and OEMs’ adoption of eSIM by providing a range of GSMA-certified eSIM infrastructures, platforms and services designed to simplify technology. Founded by veterans of the SIM industry with the vision to drive global adoption of eSIMs, Oasis Smart SIM is now a member of the GSMA and TCA (Trusted Connectivity Alliance), ranked by Counterpoint Research as one of the top 10 GSMA-Certified eSIM technology providers in the world..

    Oasis Smart SIM is a subsidiary of Tata Communications Limited, a digital ecosystem enabler powering today’s fast-growing digital economy.

    For further information, please contact: info@oasis-smartsim.com
    Contact: Claire Bryant
    Claire.Bryant@oasis-smartsim.com

  • TargetMe Use Case: How Tunisie Telecom tripled their 4G service adoption

    Tunisie Telecom – TargetMe use case

    The current problem being faced by MNOs (Mobile Network Operators) and MVNOs (Mobile Virtual Network Operators) is that they have a huge database of subscribers, with terabytes of data and live interactions, but not enough business intelligence to transform data into comprehensive, decision-making insights.

    Our solution, TargetMe enables mobile operators to capture data from various sources, such as network data, subscriber data, and mobile device specs. This creates a segmented customer base, ready for real-time visualization and ad-hoc quires. In addition, the same data can be used for system provisioning actions and personalized customer engagement campaigns.

    How Tunisie Telecom tripled their 4G service adoption

  • TargetMe Success Story with STC

    Saudi Telecom success story with Sicap’s TargetMe Solution

     

    TargetMe enables you to create personalized marketing campaigns for any target customer segment. In this case, TargetMe was integrated with the CRM system to acquire a list of subscribers who had not yet upgraded to a 5G subscription plan. This allowed TargetMe to cross-check two data sets and identify their subscribers, which are using a 5G-enabled device but do not have a 5G extensive mobile data plan. 

    Here is how Sicap’s STC customer built a Smarter mobile device management solution significantly increased their 4G to 5G subscriptions!

     

    The solution for Smarter Mobile Device Management is very simple. It combines two systems – Sicap’s Device Management Centre (DMC) and TargetMe, which is a context-aware customer engagement automation solution.

    After the detection and segmentation phase, TargetMe’s main functions include, Profiling and Campaigning that allows operators to measure and extract information from their target audience, as well as creating 5G service push campaigns. This enabled STC to reach the most prominent customer segment and turn them into valuable users!

    TargetMe

    This is how the solution works

    The Smarter Mobile Device Management Solution takes advantage of the real-time device detection data provided by Sicap’s DMC. The Automatic Device Detection (ADD) function performs device detection based on triplet (MSISDN, IMSI, IMEI) information.
    DMC detects all 5G-enabled mobile devices on the network and provides this information to TargetMe on a real-time basis.

    With TargetMe, you can create personalized marketing campaigns for any target customer segment. You can automate the promotion campaigns, and the messages are sent only when a subscriber belonging to any of your target segments is detected in the network. In this case, TargetMe was also integrated with the CRM system for acquiring a list of subscribers who fit in the segmented group. This allowed TargetMe to cross-check two data sets and identify subscribers, which are using a 5G-enabled handset but do not have a 5G subscription purchased yet.

    After the detection and segmentation phase, those subscribers who fell into the target segment were engaged through promotion message and their 5G subscriptions were automatically activated.

    A personalized promotion campaign was targeted to those subscribers who were using a 5G handset but did not have 5G subscription yet. This enabled the operator to reach the most prominent customer segment and turn them into 5G users!

    Each time a subscriber using a 5G handset is detected, Sicap’s TargetMe solution automatically instructs the Service Provisioning System to activate 5G service for that subscriber – friction in the user activation process is reduced!

    Learn more about the TargetMe solution by downloading a solution overview ebook!

  • Device Entitlement Server Updated with Enhancements for Smartwatches and Android

    Sicap updates its Device Entitlement Server to include support for Apple Watch pairing, enhance provisioning capabilities for Android smartphones, and introduce emergency address submission for VoWiFi. Now network and virtual operators can seamlessly activate the services on any Android smartphone connected to their network and increase profits in the smartwatch market.


    Baar, Switzerland, 3rd December 2019:
     Sicap Schweiz AG, the global mobile device management vendor, announced today that its Device Entitlement Server (DES) solution had been enhanced with three cornerstone functionalities to strengthen company’s leadership in the global mobile device management market.

    The first version of Sicap’s DES launched at the beginning of 2019, provided standards-compliant device provisioning for Voice over LTE (VoLTE), Video over LTE (ViLTE), Voice over WiFi (VoWiFi), and Rich Communication Services (RCS). With this new release, network and virtual operators can now also provision these services on Apple Watch devices and on Android smartphones, not supporting the GSMA RCC.14/15 standards. Additionally, the emergency address (911/112) submission for VoWiFi calls is now enabled.

    According to Olivier Engel, Vice President, Research and Development at Sicap, the updated DES now enables service providers to better adapt to the changing device landscape. “Smartwatches are the fastest growing device segment today. However, the best strategy for operators to profit in this space is to provision the watches as smartphone companion devices for their subscribers. Our DES now allows them to do just that,” Engel explains and continues, “not all Android devices include proper support for the RCC.14/15 standard, which has created a headache for the operators. Our new Android Carrier Configuration application makes the Android provisioning problems a thing of the past. Now, any Android device connected on a mobile network can be seamlessly authenticated and entitled to VoLTE, ViLTE, VoWiFi, and RCS services”, Engel concludes.

    Learn how VoLTE Device Entitlement works on mobile networks.

    About Sicap

    Sicap is a global telecommunication and IoT solution provider for Mobile Network Operators and Mobile Virtual Network Operators delivering an all-encompassing customer experience to make the mobile world more profitable, manageable, and secure. Founded 20 years ago as a Swisscom spin-off, Sicap now delivers solutions to more than 80 mobile service providers in 76 countries. Its international team in ten locations ensures excellent customer service worldwide. Sicap solutions include IoT service enablement, device and SIM management, customer insight and engagement, and security solutions. Sicap’s Cloud-based solution combines managed service with a pay-as-you-grow business model to give customers cost-efficient ownership with a quick turnaround. For more: https://www.sicap.com

  • MagtiCom Selects Sicap’s Device Management Solution to Accelerate LTE Growth in Georgia

    Georgia’s telecom leader, MagtiCom selects Sicap’s next-generation Device Management Centre to replace its existing platform. The Sicap-hosted Cloud solution automates mobile device configuration, provides online self-care and improves customer care services for the operator’s more than three million subscribers.

    BAAR, Switzerland, 10th July, 2019: Sicap Schweiz AG, the global mobile device management vendor, announced today that MagtiCom LTD, Georgia’s largest provider of telecommunications, mobile and fixed telephony, fiber-optic internet, and satellite and IP television services has chosen Sicap’s Cloud-based Device Management Centre (DMC) to replace its existing platform.

    Mobile Device Management Benefits

    The new solution provides MagtiCom with automated, over-the-air mobile device detection and configuration, an embedded self-care device configuration graphical user interface for its website, and equips its customer service agents with better tools for solving device setup problems remotely. This will enable the company to seamlessly connect its subscribers’ handsets on its network, deliver subscribers a faster problem resolution at its customer care centers, and provide users a flexible self-care experience on its website. The LTE device management capabilities will help the company to grow revenues in the LTE service segment. 
    LTE mobile broadband services are the most significant growth market for mobile operators in Georgia – 40% of the subscriptions are yet to be enabled with LTE according to GSMA Intelligence.

    Why Sicap’s Device Management was Chosen?

    “To secure continued LTE growth, we decided to replace our platform with Sicap’s Device Management Centre to get up-to-date device data and settings for all handset models, and to automate device configuration for our subscribers,” Shota Gvinianidze, Information Technology Consultant at MagtiCom explained. “The Cloud-based solution, hosted and operated by Sicap was deployed quickly, in just two months, and, the launch was painless – it didn’t cause any service degradation for our subscribers!”, Shota Gvinianidze concludes. 

    “Sicap is proud to expand its partnership with MagtiCom and to support their future LTE growth in Georgia,” Richard Choi, Chief Executive Officer at Sicap says. “MagtiCom’s decision to choose Sicap DMC further cements our leading position in the global Device Management markets and proves that our team can deliver robust hosted Cloud solutions quickly and cost-efficiently to operators worldwide,” Choi concludes.

    About Sicap

    Sicap is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience. Its solution portfolio, which includes Device and SIM Management, Customer Insight and Engagement, Device Knowledge, and Mobile Security makes the mobile world more profitable, manageable, and secure. Sicap works with more than 80 mobile service providers in 76 countries. Its international team in nine locations ensures excellent customer service worldwide. All the solutions are available from the Cloud with a pay-as-you-grow pricing model to give its customers a quick deployment time, minimized upfront investment, and low operational costs. Sicap is owned by the Volaris Group from Canada. For more: https://www.sicap.com

  • How to Build a Mobile Device Management Solution that Triples 4G Subscriptions?

    Operators and MVNOs have used Mobile Device Management for a handful of purposes – detecting mobile devices attaching on their networks, configuring those devices over-the-air (OTA) with the correct settings, and for acquiring analytics data about the devices. But, Mobile Device Management can be used for much more.
    Here is how Sicap’s MENA-based operator customer built a Smarter mobile device management solution and Tripled their 4G Subscriptions in just 8 months!

    What is Mobile Device Management? 

    Originally Mobile Device Management was solely used for setting up mobile handsets with correct network parameters, such as WAP, SMSC and MMSC address, APN Settings and more.

    When the Mobile Device Management Systems evolved technically and accumulated massive device databases including detection identifier data and device characteristics data, the role of Mobile Device Management expanded and partly diverted from its origin. Today, Mobile Device Management solutions are used for a much wider range of use cases. Here are a few of them…

    MVNO APN setup  

    While APN setup remains a problem for less MNOs, for MVNOs it is still one of the major tech problems. In order to “override” MNO APN settings on devices and to handle roaming cases correctly, MVNOs need accurate device detection capability and automated device configuration in order to secure revenue intake and great customer welcome experience.

    VoLTE Mobile Device Management  

    VoLTE and VoWiFi services require an extensive set of settings on each mobile handset. Mass-market VoLTE and VoWiFi take-off will require a centrally managed, over-the-air Mobile Device Entitlement functionalities in place.

    Mobile Device Analytics 

    When a Mobile Device Management solution tracks triplets (unique MSISDN, IMSI, IMEI code combinations) on a network for device configuration purposes it at the same time collects valuable device characteristics data, which operators and MVNOs can now use to support business decision making, customer-care service optimization, and marketing and promotion of services such as 4G.

    This blog describes how one of Sicap’s MENA-based operator customer built a Mobile Device Management System and tripled its 4G subscriptions!

    Smarter Mobile Device Management Solution – How to Deploy?

    Smarter use of Mobile Device Management enabled Sicap’s MENA-based operator customer to boost its 4G subscription adoption from 20% to 60% in just 8 Months. Here is how they built the solution!

    The solution for Smarter Mobile Device Management is very simple. It combines two systems – Sicap’s Device Management Centre (DMC) and TargetMe, which is a context-aware customer engagement automation solution. 


    This is How the Solution Works

    The Smarter Mobile Device Management Solution takes advantage of the real-time device detection data provided by Sicap’s DMC. The Automatic Device Detection (ADD) function performs device detection based on triplet (MSISDN, IMSI, IMEI) information.
    DMC detects all 4G-enabled mobile devices on the network and provides this information to TargetMe on a real-time basis.

    With TargetMe, you can create personalized marketing campaigns for any target customer segment. You can automate the promotion campaigns, and the messages are sent only when a subscriber belonging to any of your target segments is detected in the network. In this case, TargetMe was also integrated with the CRM system for acquiring the list of subscribers which do not yet have a 4G subscription plan. This allowed TargetMe to cross-check two data-sets and identify subscribers, which are using a 4G-enabled handset but do not have a 4G subscription purchased yet.

    After the detection and segmentation phase, those subscribers which fell into the target segment were engaged through promotion message and their 4G subscriptions were automatically activated. 


    A personalized promotion campaign was targeted to those subscribers who were using a 4G handset but did not have 4G subscription yet. This enabled the operator to reach the most prominent customer segment, and turn them into 4G users!

    Each time a subscriber using a 4G handset is detected, Sicap’s TargetMe solution automatically instructs the Mediation system to activate 4G service for that subscriber – friction in the user activation process is reduced!



    Switch on Smarter Mobile Device Management in Your Network!

    The solution for faster 4G growth is Easy to deploy when you have a Mobile Device Management System in place – and most operators and MVNOs do. Just add Sicap’s TargetMe! Start Your 4G growth journey Today – Book a Quick Assessment with Sicap!


    Learn more about the TargetMe solution by downloading a solution overview ebook!

  • Use Equipment Identity Register (EIR) Smartly for Managing Stolen and Counterfeit Mobile Phones

    The persistent problem of stolen and counterfeit mobile devices and smartphones is affecting the telecommunications authorities, operators and end-users globally.

    Smartphones are one of the most trafficked goods in the electronics counterfeit market. According to a study by OECD in 2017, approximately 19% of mobile handsets sold in the world are counterfeits – and the number has been growing in recent years.

    Smartphone theft statistics vary country by country. In the United States, 2.1 million people have had phones stolen in 2014, according to a nationally representative survey conducted by the Consumer Reports National Research Center.

    Counterfeit handsets cause money losses for IPR owners and the distributors of legitimate devices, and are a loss of tax income for governments. Counterfeit phones can cause high radiation and contain harmful levels of dangerous elements such as lead. As they are made of low-quality elements and not subject to safety standards, these fake phones can easily explode; have inoperable speakers, low-resolution cameras and slow or old processors that result in a poor network connection.

    Equipment Identity Register (EIR) Prevents Mobile Device Fraud

    Equipment Identity Register (EIR) is a globally standardized, hierarchical system for identifying these stolen and counterfeit devices on a mobile network – for automatically blacklisting them; and for prohibiting them to connect to the network. The operators and national telecommunications authorities who belong to the global EIR system, and the GSMA as the host of the Central-EIR, can share information about stolen devices worldwide.
    Sicap Equipment Identity Register EIR

    The system consists of three components: EIR, Shared-EIR and Central-EIR, which are explained as the following.

    What is the Equipment Identity Register (EIR)?

    The EIR system is at the lowest level on the global EIR hierarchy, and is a standard telecom network element that allows or forbids a device to attach to the network. It prevents stolen, cloned and illegitimate mobile devices from being used on a mobile network.

    EIR checks the legitimacy of mobile devices based the International Mobile Equipment Identity code (IMEI). Each EIR system that is located on a mobile network, reports blacklisted IMEI codes to a Shared-EIR (SEIR). EIR systems can also download a list of stolen mobile devices from the Shared-EIR to share information across networks.

    When a mobile device tries to attach to the network, a request is sent to the EIR with the device’s unique IMEI code. Depending on the IMEI status stored in the EIR (blacklisted, whitelisted or grey-listed), the network will accept or reject the device. The behaviour of the network on grey-list status is either to be added on the blacklist or the whitelist, depending on the configuration.

    What is the EIR Blacklist?

    Blackllisted equipment is a equipment that has been reported stolen and has no permission to access a network (barred). The black and grey lists are stored on a database for persistency.

    What is the EIR Whitelist?

    The whitelist contains all the equipment identities that are permitted access to a network and services.

    What is the EIR Grey-list?

    The operator can use the grey-list to block access for certain models or versions of software – for example, for situations when a certain equipment model has proven to act erroneously.

    What are Central-EIR and Shared-EIR?

    Shared-EIR is a shared repository of IMEI statuses that operators can use to get blacklisted IMEI lists from other operators in the same country. The Shared-EIR system is usually maintained by the national telecommunications authority, or by a similar organization in each country.

    All Shared-EIR systems should be connected to the global Central-EIR (CEIR) system that is maintained by the GSMA for downloading lists of blacklisted devices, and for uploading new blacklisted devices on to the Central-EIR.

    The SEIR is connected to the EIR of all mobile operators of the country – provided that these operators are registered to the GSMA.

    The Shared-EIR system should be registered on the GSMA CEIR as a national database, and have the functionality of automatically connecting to the IMEI Database system, to share up-to-date lists of blacklisted devices and to receive lists of blacklisted devices from the GSMA’s CEIR.

    The SEIR enables national communications authorities to minimize problems that are caused by stolen, cloned, fraudulent and smuggled mobile handsets and mobile devices with illegitimate identification codes (IMEI). With SEIR, the national communications regulators can minimize economic losses, damages to health and the environment and reduce crime, which are the main problems that these stolen and illegitimate handsets cause.

    What are the Problems in the Standard EIR Device Blocking?

    Based on the standard device blocking use case, the EIR system prohibits blacklisted devices, i.e. devices reported stolen or devices with an illegitimate IMEI code from connecting to a network (blocking), without a notice or warning.

    Shutting off counterfeit handsets without warning has turned out to be problematic in many cases. It has made many people angry as the sudden loss of connectivity makes life difficult, stops business and even puts people in danger. Many people bought their devices in good faith and had paid a small fortune for them, and the impromptu cut-off doesn’t feel fair to them.

    Sometimes it is almost impossible for the average consumer to identify a counterfeit mobile phone, especially if the design is convincing. Spotting a fake mobile phone often requires a level of technical knowledge that most people do not have. It can also be equally difficult to know if a handset that is bought at the second-hand market is stolen or not.

    Three-step Process for a Smarter Way to Manage Stolen and Counterfeit Devices with EIR

    Device management technology can provide operators with several ways to enhance the standard EIR device blocking use cases, and to handle device shutdowns. This in turn respects the customer relationship, and has the potential to turn the situation into a fruitful customer engagement, but still enables the efficient handling of a stolen and counterfeit mobile device.

    1. Inform the Owners of Illegitimate Devices Proactively

    As a mobile user might not know if his or her device is stolen or a counterfeit, the Automatic Device Detection technology, as an inherent part of the EIR system, can automatically provide that information to operators in real-time, based on the IMEI code. So, why not to use this information smartly?

    Instead of an impromptu device shut-off, the blacklisted IMEI information can be used to inform the subscribers that they are using an illegitimate device; update them about the potential risks of carrying it; advise them about the device shutdown process; and provide instructions for handling the situation.

    For this, customer engagement solutions can be harnessed alongside the EIR system to trigger automated information campaigns upon the detection of a blacklisted device.

    1. Upsell a Legitimate Replacement Device

    Operators can turn each detected stolen and counterfeit mobile device into an upsell opportunity and automatically send the affected subscribers a voucher for a discounted handset. These messages can be automated, and sent in advance of the shutdown to give customers enough time to visit the operator’s store or web shop to buy a legitimate handset.

    1. Graceful Device Shutdown

    Device management technology allows for a graceful device shutdown, so as not to put customers in a dangerous position. All stolen and counterfeit handsets would first lose mobile data connectivity, and after a certain time period, then the voice and SMS services would be switched off, leaving only the emergency number in use.

    Conclusions

    The three-step process for managing stolen and counterfeit devices will deliver a better service experience for the affected customers when such an unpleasant situation is handled, and lays the foundation for a more fruitful customer relationship in the future.

    By enhancing the standard EIR system with real-time device detection and automated and personalized customer engagement capabilities, then each owner of a stolen or counterfeit device can be handled differently as they appear on a network, and this can avoid mass-shutdowns, which can ruin customer satisfaction and damage the operator’s brand!

    How can Operators and Regulators Deploy Smarter EIR Solutions?

    Learn more about the network components required for the smarter handling of stolen and counterfeit devices:

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    To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.– Amanda Pollock, Google Inc.

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    A cleansing hot shower or bath

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    1. Digital Strategy
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    Setting the mood with incense

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  • Best Smartwatch Strategy for Mobile Operators – Here is a Three-Point Approach

    Smartphones are so last season – the way forward is smartwatches and other wearables. These are touted to be the next consumer obsession and are estimated to create a global $40-billion business by 2020. Mobile service providers will get a 25% slice of these revenues, but need the right business model, value chain positioning and technology enablers to do this. Olivier Engel, EVP Research and Development at Sicap, explains what you need for this winning strategy.

    Wearables will help mobile service providers to drive more than $12-billion (€10.07-billion) in service revenue by the end of 2021, following a CAGR of 36%. This corresponds to approximately 25% of the total wearables revenues for mobile service providers. According to research conducted by analyst house, SNS Telecom, (Wearable Technology Ecosystem: 2016-2030) wearable devices are expected to generate a global market worth $40-billion with over 240-million annual unit shipments by 2020.

    Can Smartwatches Revive the Flattening Smartphone Market?

    Smartwatches are the single biggest product category in the wearables range. According to technology analysts at IDC, smartwatches account for 44.6% of all wearables estimated to ship by the end of 2022.

    Due to relatively high price points, smartwatches have yet to reach true mass-market appeal. This is however, expected to change in 2019. According to Alan Antin, the Senior Director at Gartner, the overall average selling price of smartwatches will decline from $221.99 to $210 in 2022. This will be because of lower-priced competitors and due to higher volumes, which will lead to reductions in manufacturing and component costs.

    As smartwatch prices drop, the market will segment into smaller sub-categories, including the health and sport sectors, payment market, fashion scene, for small children, and for the elderly – and the shipping volumes will continue to grow, due to more use-cases and price points meeting the demand.

    Global smartphone shipments have flattened out, and even decreased in 2018. The strong growth trend in smartwatch segment could benefit the mobile service providers’ businesses; but compared to smartphones, this is where a fundamentally different business approach is required.

    What Is the Optimal Smartwatch Business Model for Mobile Operators?

    A successful smartwatch business model is critical for an operator’s success in the wearables.

    The commonly used transaction-based product business model, in which physical smartwatches are sold to consumers is the worst-case scenario for operators – as they could be left without any recurring service revenues. From the operator’s perspective, wearable device sales should always be a combination of a product, services and a subscription.

    Smartwatches have a tiny screen, and the applications consume small amounts of data; with periodic location tracking, health checks or calendar updates as typical data transactions. Even if mobile operators are sitting in the bit-pipe service provider role on the wearables value chain, the connectivity-only business model won’t become a gold mine for them and the lucrative 30% share of the $40-billion revenue will remain a distant dream.

    In a subscription business model, the wearable device – either a smartwatch or another connected gadget, is sold ‘as-a-service’. Customers can subscribe with a standard recurring fee on a weekly, monthly or annual basis, or pay fees based on their usage or other relevant key performance indicators. In either scenario, the fees will cover the costs of the device itself, and the costs of using it – including wireless data transmissions.

    The subscription business model will generate for operators a continuous stream of service revenues, and also provides operators with additional possibilities for bundling smartwatches as companion devices for smartphones – this increases device sales and improves relationships with customers.

    Bundling devices and services through a subscription model can allow the device to be sold at a discount – as the real goal is to drive revenue from the allied services.

    How Should Operators be positioned on the Wearables Value Chain?

    The wearables value chain is essentially composed of four components – devices, applications, platforms and connectivity. To achieve a profitable subscription-based business model, operators need to take up the role of both platform and of connectivity provider on this value chain.

    This will allow tight bundling of multiple devices, services and connectivity into a single subscription. In telecom standards, a mobile subscription always includes a primary device, which is typically a smartphone, and multiple secondary devices, such as smartwatches. With the right network enablers in place, all these can be bundled into the same subscription and phone number.

    Which Network Enablers do you need for a Smartwatch Business?

    To achieve a sound and sustainable wearables business, mobile operators will need several technology enablers on their network. This starts from a flexible billing and subscription management platform that supports the bundling of devices, to services, subscriptions and companion devices.

    Subscription Manager Data Preparation (SM-DP+) is Needed for Smartwatch eSIM Provisioning

    Smartwatches are increasingly based on an Embedded SIM (eSIM), especially the latest high-end products. Embedded SIMs found in the non-removable and non-accessible software and hardware units inside smartwatches, require the standard functionalities on the mobile network.

    Through the Subscription Manager Data Preparation (SM-DP+) functionality, operators can securely encrypt their network credentials to be ready for over-the-air provisioning on the eSIM. Subscription Manager Secure Routing (SM-SR) can securely deliver the encrypted credentials to the eSIM – once the credentials are installed, it can remotely manage the eSIM. Thereafter, all the services can be managed including enabling, disabling and deleting the credentials, as necessary during the lifetime of the watch.

    Device Entitlement Server Makes Smartwatch Activation Easier

    Device Entitlement is a standard device authentication and service activation procedure and one of the enablers needed for the subscription-based business model for smartwatches. The Device Entitlement Server (DES) is the center-piece component of the mobile device entitlement and it authenticates mobile devices, including smartwatches for the network and makes sure the devices can access only the allowed services – Voice over Wi-Fi and VoLTE for instance.

    Google Android and Microsoft Windows Mobile are examples of Operating Systems which are based on a standard device entitlement procedure described on GSMA’s specifications. Some device operating systems, such as Apple iOS have opted for a proprietary device entitlement process.

    Key component: Websheet Server

    A websheet server is one of the key components needed by operators to activate smartwatches and other secondary devices. A websheet server provides the authentication login dialog between the device, or the user of the device and the network. It can be used to present the terms and conditions and pricing plan information to be accepted by the users.  

    In Conclusion…

    The $40-Billion wearables market is a lucrative business opportunity for mobile operators and MVNOs. However, in order to capture the anticipated 30% revenue slice, a prompt implementation of the three-step wearables strategy is crucial.

    Operators must master the right technology enablers on their networks; position themselves strategically on the wearables value chain; and embrace the subscription-based business model – or otherwise they will lose out!

    Learn about Smartwatch Activation at MWC 2019!

    Visit Sicap at Mobile World Congress 2019 at Booth 7K61 to learn about smartwatch device management and Device Entitlement Server (DES). See our MWC agenda and book a meeting!

    About Sicap

    Sicap is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience. Its solution portfolio, which include Device and SIM Management, Customer Insight and Engagement, Device Knowledge and Mobile Security make the mobile world more profitable, manageable and secure. Sicap works with more than 80 mobile service providers in 76 countries. Its international team in nine locations ensures excellent customer service worldwide. All the solutions are available from the Cloud with a pay-as-you-grow pricing model to give its customers a quick deployment time, minimized upfront investment and low operational costs. For more: https://www.sicap.com

    Visit Sicap at Mobile World Congress 2019 at Booth 7K61 to learn about smartwatch device management and Device Entitlement Server (DES). See our MWC agenda and book a meeting!

  • Apple iPhone 6 is the Most Popular VoLTE Phone in Europe

    Apple iPhone 6, the iconic smartphone released in 2014 is the most popular VoLTE phone in Europe. Five percentage of the VoLTE phone users were using iPhone 6 found Sicap’s VoLTE phone study, which examined 40 million VoLTE phones in use in 26 networks in Europe.  

    BAAR, Switzerland, 22nd January 2019: Sicap Schweiz AG, the global mobile device management vendor owned by Volaris Group released today its Voice over LTE (VoLTE) phone study, which discovered Apple’s iPhone 6 as the most popular VoLTE capable phone in use in Europe, with almost five percentage (4.8%) of the users of VoLTE capable phones considered in the study used Apple’s iPhone 6 device.

    Sicap’s VoLTE phone study conducted in January in 2019 examined 26 mobile networks in Central, Eastern and Southern Europe. A total of 40 million VoLTE capable phones were active in the reference networks, and were considered in the study.

    Based on GSMA’s data, there are 702 operators running a LTE network today, but only 165 of them have launched the Voice over LTE service. According to Olivier Engel, EVP Research and Development of Sicap, mobile operators have suffered from the lack of automated and standardized VoLTE device configuration functionalities, which has slowed down the adoption of the service for several years. “Thanks to the VoLTE Device Entitlement standards and technologies, those problems are a thing of the past. And, as our study reveals, VoLTE capable phones have become mainstream. All mobile operators can now safely release the hand break on their VoLTE rollouts!”, Engel concludes.  

    Key findings in Sicap’s VoLTE phone study

    • Apple iPhone 6 was discovered as the most popular VoLTE device model with a share of 4.8% (1.9 million phones) of all the 40 million phones in the reference group that was considered in the study.
    • Samsung Galaxy J2 Prime Dual SIM device model was the second most popular with 1.5 million users (3.8%).
    • Apple iPhone 6S was the third most popular VoLTE phone model with 1.2 million users (3.1%).
    • Just one percentage, or the 25 most popular VoLTE phone models out of all the 2,300 registered models in the market covered 40% of all the VoLTE capable phones in the reference group.
    • Overall, Samsung was found the dominant VoLTE phone brand. Its 240 different VoLTE capable device models found in the reference group were used by 39% of the users.
    • The five most popular VoLTE phone brands were: Samsung (39%), Apple (19%), Huawei (10%), Xiaomi (9.5%) and Lenovo (2.2%).

    List of Top 25 VoLTE Phones

    Go to Sicap’s website to find the list of 25 most popular VoLTE phones and other findings of the VoLTE phone study.

    Learn about Sicap’s VoLTE Device Entitlement Server, which enables mobile operators to speed up Go-to-Market for VoLTE phones.

    Book a VoLTE Device Entitlement Server demo at the Mobile World Congress 2019 in Barcelona on February 25-28th at Sicap’s booth 7K61 in Hall 7 in Fira Gran Via.

    About Sicap

    Sicap is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience. Its solution portfolio, which include Device and SIM Management, Customer Insight and Engagement, Device Knowledge and Mobile Security make the mobile world more profitable, manageable and secure. Sicap works with more than 80 mobile service providers in 76 countries. Its international team in nine locations ensures excellent customer service worldwide. All the solutions are available from the Cloud with a pay-as-you-grow pricing model to give its customers a quick deployment time, minimized upfront investment and low operational costs. Sicap is owned by Volaris Group Inc. and operates as an independent business in its Communications & Media portfolio. More about Sicap: https://www.sicap.com