Device Management Centre
Empower call center agents and customers on devices setup with automation
Download DMC ebookKeep your network capabilities up-to-the-minute
Amidst the rapidly evolving world of mobile devices, operators face the challenge of keeping up to date with customers’ demands of the latest generation gadgets configuration. DMC combines fully-automatic device detection, device configuration and management functionalities to deliver data connection settings OTA in real-time tailored to your subscriber’s mobile devices. Enable your customers to receive data connection settings from self care and also customer center agents to trigger settings delivery on demand.
Key Benefits
Speed-up revenue uptake
Mobile devices are automatically configured for your network, enabling immediate Internet/Data service consumption
Increase In-Call-Centre Efficiency
Reduce operational costs and improve the customer care experience through remote troubleshooting and configuration tools
Market Intelligence for targeted services
Make better business decisions and sharpen your marketing strategy with a full and up-to-date device Knowledge base
Expand capabilities
Combine with add-ons such as APN correction and TargetMe.
All device configuration techniques supported
OMA CP Over-the-Air
For all devices supporting the OMA CP standard, Sicap DMC performs an over-the-air configuration
Apple iOS Configuration
For Apple iOS devices a URL-link to an online auto-configuration tool is delivered over SMS
Manual Setup Guide
For all devices which do not support over-the-air setup, DMC delivers a Manual Setup Guide over SMS which helps the device owner in device self-configuration
// Integration of
5 salient modules
DMC modules work in an integrated way to deliver device intelligence and help operators to optimize customer experience and access real-time reports.
Automatic Device Configuration
Automatic Device Configuration
The ADC detects device models and performs the real-time setup for device settings such as data APN, MMS, WLAN, etc.
Customer Care Device Configuration
Customer Care Device Configuration
Provides call centre agents a web based tool through which they quickly and efficiently remote-configure end-users’ devices
Self-Care Device Configuration
Self-Care Device Configuration
Provides custom-branded self-care web tool for end-users for quick and easy device setup
Real-time Device Analytics
Real-time Device Analytics
Business Intelligence reporting tool provides detailed real-time reports on the device base attached to the network
Device Database and Update Service
Device Database and Update Service
Sicap’s continuous Handset Update Process makes sure the Device Resource Database is always up to date
Got a project in mind? We’d love to hear about it.
